There is no substitute for first-hand knowledge of local business practises. ‘Understanding local market nuances is key to growth. This makes localization crucial to grow and lead globally, with the most successful cross-border retailers clearly identifying the areas where it matters most to customers’ (OC&C, 2014).

Starting cross-border e-commerce to the Netherlands

We offer consultancy and practical, hands on support to facilitate the launch of a cross-border e-commerce operation for international online retailers. We can coordinate all necessary steps, after you have decided to enter the Dutch market. Based on our comprehensive knowledge and our lengthy experience in the online market in Holland, we can facilitate the launch of your localized Dutch e-commerce business in a rapid and cost effective way, taking all the local specifics into consideration. Through our partner network, we can cover all the relevant issues to set up and optimize your webshop in the Netherlands:

  • Translation of your webshop (including SEO optimization) and all customer communications; copy writing.
  • Online marketing (SEA, affiliate, emailmarketing, display advertising).
  • Set up partnerships with local online market places and comparison sites.
  • Lead generation.
  • Offline advertising.
  • Adjusting the existing webshop and communication to specific nuances.
  • Setting up the supply chain, e-fulfilment and last mile solution.
  • Delivery and returns policy.
  • Market specific online payment methods.
  • Take care of your customer service in Holland.
  • General terms and conditions, privacy and cookies, according to Dutch law.
  • Choosing and applying for the best Dutch trust marks.
  • Handling ‘formalities’ e.g. postal address, opening bank account, registration with tax authorities.
  • Establishing a local entity (if wanted).

For a quick start with a localised webshop, we offer a 'Start-up in Holland Service', together with our network partner Tekstwerk.com.

Check the offer

Ed Hensen

Management Consultant

E-Commerce in Holland

Specerijenhof 13
3063 BX Rotterdam
Netherlands

Tel: +31 6 22555546
Mail: hensen@ecommerceinholland.com